- The first set of questions requires THREE (3) answers
- Minimum level of service (what you can live with)
- Desired level of service (what you really want)
- Perception of service (what you think you're getting now)
Enter your University e-mail to be entered to win. -- limited to WVSU students only
(prizes: IPad2, Kindle Fire, flat screen tv, gift certificates, and more...)
The Drain-Jordan Library will be participating in the LibQual+® Survey this October. This survey is a worldwide survey that measures library service quality. Below are some frequently asked questions, if you need more information please contact Jenn Zuccaro at 304-766-5222 or by email at email@example.com. Or visit the Association of Research Libraries LibQual+® Site. (http://www.libqual.org)
- What is LibQual+®?
- Who will be surveyed and when?
- How is the survey constructed and conducted?
- How do I take the survey?
- How long will it take to complete the survey?
- How will the survey benefit the library?
- How will the survey benefit the users?
- Why should I bother taking the survey?
- Will my e-mail address be linked to my responses?
What is LibQual+®?
LibQual+® is a standardized survey that was developed by the Association of Research Libraries (ARL) and Texas A&M University Libraries. The results of the survey allow libraries to measure their quality of service, and how the users perceive these services.
Who will be surveyed and when?
All students, faculty, and staff will be asked to complete the survey through a series of e-mails to their university accounts, including an introductory e-mail and several reminder e-mails. The survey will run October 8 - October 27, 2012.
How is the survey conducted and constructed?
LibQual+® is an online survey, a link will be provided to you through your wvstate e-mail accounts. There are 22 core survey items that measure users perceptions of service quality in three areas: affect of service, information control, and library as place. Additionally there are items that address information literacy, library use and general satisfaction. There will be three scales for every item, perceived service, minimum service, and expected service levels.
How do I take the survey?
During October 8 - 27 please check your university e-mail accounts where you will receive a link taking you directly to the survey. You will rate each item on three scales 1 - 9 and provide some information about you in general (age, sex, major) there will be a place for comments at the bottom as well. There will be 13 items rated on these scales, seven drop down menus, and one comment box.
How long will it take to complete the survey?
The survey will take about 5 - 10 minutes to complete.
How will the survey benefit the library?
The results of the survey will allow the library to see if our services are meeting the users expectations, and allow us to compare our results to peer institutions. Making sure we are allocating resources to the right places.
How will the survey benefit the users?
The survey gives users the opportunity to tell the library where their services need improvement. Allowing the library to respond to better meet the users expectations.
Why should I bother taking the survey?
Taking the survey will give you a formal voice in how the library can develop services to better meet your needs. In addition, students will be eligible to win a variety of incentives for completing the survey.
Will my e-mail address be linked to my responses?
No. The link in your e-mail is not unique to you. The survey asks for your e-mail address at the end, but will not be linked to your responses. The e-mails will be for awarding incentives to selected participants.